At Kagan Professional Development Inc., I coordinate professional development events for schools nationwide, confirming schedules, headcounts, prior course attendance, and event requirements.
I work with shipping, inventory, procurement, and sales teams to keep materials, pricing, purchase orders, invoicing, and event handoffs accurate and on time. I also review contracts for final approval and wrote the training manual used to onboard new Workshop Coordinators.
At the Employment Development Department (EDD), State of California, I processed and reviewed unemployment claims while maintaining accuracy and compliance with policy requirements. I also handled high-volume customer interactions online and by phone.
Earlier, I supported customer communication and shipping tasks at Truman Global, LLC, and led proofreading workflows at Kennedy Marketing Group, Inc. I have a Bachelor of Arts in English, with an emphasis in Creative Writing, from Brigham Young University–Idaho.
