Tayler Morin

At Smiles by Delivery, I verify patient insurance eligibility, benefits, and authorization information, documenting my findings to support timely care coordination.

I maintain patient demographics, insurance details, referrals, and scheduling information in Denticon and electronic records systems. I also collect treatment plans, radiographs, and clinical notes from referring offices.

When coverage, referral, documentation, or patient-record discrepancies arise, I coordinate with providers, offices, and insurers to resolve them. I handle confidential electronic health records in accordance with HIPAA requirements.

I train and support intake team members on documentation standards and system workflows, and coordinate remote intake updates using Microsoft Teams, Zoom, and Weave. Previously, I researched member and prescription issues at CVS Health and supported daily operations as an Assistant Manager at Prescott Trading Company.