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Taxman Groot

@taxmangroot

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ICT support officer at Civil Registry Department supporting ZPRS users and reliable office systems.

Zimbabwe

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What I'm looking for

I’m seeking to contribute to secure, reliable ICT operations at the Zimbabwe Independent Complaints Commission.

At Civil Registry Department, I provide user support for the ZPRS system and help resolve hardware, software, workstation, and network issues. I also support accurate handling of registration information and explain system procedures to users.

At Zimbabwe Electoral Commission, I supported district ICT infrastructure and electoral operations, including setting up and maintaining BVR kits and training registration officers. I also prepared voters’ roll information for reporting and audit, and produced Gokwe North District delimitation boundary outputs, including a report and map.

Experience

Work history, roles, and key accomplishments

Current

ICT and Voter Registration Officer

Current

Civil Registry Department

Sep 2026 - Present (2 months)

Provide user support for the ZPRS system, diagnose hardware and software faults, and install and configure software. Support accurate handling of registration information and explain system procedures to users.

ZPRS hardware troubleshooting Software Installation Network Support Data Quality User Support

ICT, Voter Registration and Delimitation Officer

Zimbabwe Electoral Commission

Aug 2022 - Aug 2026 (4 years)

Supported district ICT infrastructure, workstations, networks, and peripherals for electoral operations. Set up and maintained Biometric Voter Registration kits, provided first-line technical support, and performed data cleaning and validation.

IT Infrastructure Biometric Voter Registration Technical Support Data Cleaning Data Validation User Training GIS Boundary Delimitation

Systems Administration Intern

Municipality of Redcliff

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted with first-line IT support for users and municipal computer systems. Supported troubleshooting of computer, software, and network issues and helped maintain end-user equipment.

IT Support Troubleshooting Network Support end user support

Education

Degrees, certifications, and relevant coursework

Midlands State University

BSc Honours, Information Systems

BSc Information Systems Honours degree from Midlands State University.

Cyberus Technology

Certified Offensive Security Explorer, Cybersecurity

Certified Offensive Security Explorer certification in cybersecurity and ethical hacking, undertaken through a programme involving Cyberus Technology and Zimbabwe's Ministry of ICT.