At Accolade, I managed client accounts and documentation lifecycles, using JIRA ticket triage and quality checks to identify workflow bottlenecks and reduce defect rates. I also worked with engineering, product, legal, and compliance teams to create clear procedures that met regulatory requirements.
At Amazon, I provided data quality oversight and process alignment across eight international markets. I led compliance and content reviews, established quality reporting to identify recurring errors, and delivered calibration sessions for more than 25 reviewers.
At Amostra and Segmento Pesquisas, I managed client accounts from research design through reporting, recommending methods and turning quantitative and qualitative findings into reports and infographics. Earlier, at IPO and Instituto Methodus, I managed research projects end to end, including team allocation, data analysis, presentations, and client delivery.
