Open to opportunities

Tatiana Ferrans Gomez

@tatianaferransgomez

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Experienced hospitality professional specializing in systems management and operations.

Colombia

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in hospitality management.

I am a dedicated professional with extensive experience in systems management across both PC and MAC platforms. My expertise lies in optimizing administrative tasks through advanced command of the Office suite and specialized hotel management programs. Currently, I am enhancing operational efficiencies at Synergy Advisors LLC, where I manage internal and partner collaboration, troubleshoot processes, and improve KPIs.

Throughout my career, I have successfully overseen operational management in various hospitality settings, including tourist apartments and hotels. My roles have involved everything from inventory management and supplier coordination to guest communication and staff training. I pride myself on my ability to adapt to changing environments and lead multifunctional teams to achieve high standards of service and operational excellence.

Experience

Work history, roles, and key accomplishments

Operations Manager

Synergy Advisors LLC

Jun 2023 - Jun 2025 (2 years)

Currently managing internal and partner collaboration, troubleshooting programs, and improving KPIs. Responsible for HR and finance operations, documentation updates, and team coordination.

KPI’S Team Collaboration HR Operations Documentation Management Troubleshooting Process Optimization Leadership Flexibility

Property Manager

Standout S.A.S.

Aug 2022 - Apr 2023 (8 months)

Managed operational tasks for tourist apartments, including inventory control, supplier coordination, and guest communication. Ensured compliance with immigration documentation and supervised cleaning staff.

Inventory Management Operational Management Process Manual Creation Customer Service Quality Assurance

Reception Manager

NIDO SKY

Nov 2021 - Apr 2022 (5 months)

Oversaw scheduling and recruitment of reception staff, managed building operations, and collaborated with construction and accounting teams for effective decision-making.