Open to opportunities

Tathagata Miglani

@tathagatamiglani

Message

Remote operations and customer success leader driving outcomes for US clients.

India

Message

What I'm looking for

I seek remote roles where I can manage distributed teams, optimize operations, and improve customer outcomes for US-based clients while working EST/PST overlap hours.

I am a results-driven remote operations and customer success professional with 5+ years of experience across healthcare operations, technical customer support, and hospitality management. I was promoted rapidly at Apple to Senior Technical Advisor and ranked in the Top 10 Advisors nationally for six consecutive months.

I build efficient workflows, manage distributed teams, produce data-driven reports for C-level decision-making, and resolve complex technical issues with empathy to improve CSAT and retention. I hold a Google Project Management Certificate and several healthcare-related certifications.

I am comfortable working EST/PST overlap hours, excel with asynchronous communication, and leverage tools like Slack, Zoom, and Google Workspace to deliver high-quality outcomes for US-based clients.

Experience

Work history, roles, and key accomplishments

Current

Headquarters Coordinator

Current

IndoVietnam Medical Board

Jan 2025 - Present (1 year 2 months)

Leads end-to-end operations for Dr. BRC Clinic @ Home, designing workflows and producing data-driven reports to improve efficiency and support C-level decisions while coordinating communication across distributed healthcare teams.

Operations Management Workflow Design Healthcare Administration Data Analysis Reporting Remote Coordination Project Coordination

Senior Technical Advisor

Apple

Jan 2020 - Dec 2024 (4 years 11 months)

Resolved complex technical issues and mentored junior advisors, achieving promotion within 4 months and ranking Top 10 Advisor nationally for 6 consecutive months, contributing to improved CSAT and team performance.

Technical Support Troubleshooting & Customer Success Mentoring CSAT Knowledge Sharing Remote Support Empathy

Hostess

J.W. Marriott

Jan 2019 - Dec 2019 (11 months)

Delivered five-star guest experiences and managed front-desk operations, earning Associate of the Month and multiple commendations while coordinating cross-departmental efforts for large events.

Guest Relations Front Desk Operations Event Coordination Customer Service Hospitality Management Cross Functional Communication Conflict Resolution