Tatenda Kambasha
@tatendakambasha
People Operations Manager driving retention, engagement, and operational excellence.
South AfricaWhat I'm looking for
I am a highly organized, detail-oriented People Operations Manager with over 10 years of experience in the contact center industry, focused on improving performance, profits, and service delivery.
At Pangea Services I implemented retention systems that reduced turnover by 40%, and I map employee journeys to align individual performance with company goals.
My background spans people operations, customer support, and marketing roles where I led onboarding, contract and leave management, team-building events, and communication of organizational changes.
I blend operational rigor with a customer-centric mindset, leveraging tools like Zendesk, Salesforce, and HubSpot to drive measurable improvements in retention and employee experience.
Experience
Work history, roles, and key accomplishments
People Operations Manager
Pangea Services
Implemented an employee retention system that reduced turnover by 40% and mapped employee journey and lifecycle to improve performance and engagement across the contact centre.
Sales and Support Consultant
InterAfrica Mukuru
Jan 2013 - Jan 2015 (2 years)
Sold and promoted company products through customer liaison, attended and escalated customer queries, and supported customer-facing operations to improve satisfaction.
Graphic Designer
Cotswold Holdings
Jan 2011 - Jan 2012 (1 year)
Developed illustrations, logos and final design assets working with copywriters and creative directors and conducted marketing research to identify trends and commercial opportunities.
Client Services Representative
Wizardz Design & Print
Jan 2015 - Present (10 years 8 months)
Served as primary point of contact for customers, connected clients with internal teams, and managed client inquiries to ensure timely resolution and service delivery.
Education
Degrees, certifications, and relevant coursework
UUUnicaf University
Bachelor of Computer Science, Computer Science
Bachelor of Computer Science studies through Unicaf University; enrolled/current as of 2015.
NCC Edu
Diploma in Computer Studies, Computer Studies
Completed a Diploma in Computer Studies through NCC Edu in 2015.
Foundation TEFL
120 hr TEFL Certificate, Teaching English as a Foreign Language
Completed a 120-hour TEFL certification with Foundation TEFL in 2015.
ITi-to-i TEFL
60 hr TEFL Certificate, Teaching English as a Foreign Language
Completed a 60-hour TEFL certification with i-to-i TEFL.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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