Open to opportunities

Tashene Meyer

@tashenemeyer

Message

Service delivery and IT leader driving reliable support and operations.

South Africa

Message

What I'm looking for

I am seeking a senior IT/service delivery role where I can lead teams, optimize SLAs, improve processes, and support stakeholder-focused IT operations with opportunities for impact and growth.

I am an industrious, trustworthy and goal-oriented IT and service delivery professional with over 15 years' experience managing service desks, call centres, and office operations across enterprise environments. I combine technical proficiency in Microsoft 365, Azure fundamentals, Active Directory and OneStream financial administration with proven leadership in SLA management, ticketing (Autotask/ConnectWise), and team training to improve service quality and productivity.

I have led cross-functional teams, implemented process improvements, and supported finance and administrative functions including payroll, reconciliations and onboarding for portfolio companies. I deliver structured, customer-focused outcomes through clear communication, strong stakeholder relationships, and disciplined documentation and governance.

Experience

Work history, roles, and key accomplishments

IT Call Centre Manager

Click IT CC

Nov 2023 - Jan 2025 (1 year 2 months)

Managed call centre agents and technical support staff, improving service delivery through SLA enforcement, ticketing in Autotask, workload balancing, and staff training to increase productivity and reduce escalations.

Autotask CRM Ticketing SLA Management Remote Support Team Leadership Customer Service

Office Manager & Finance Administrator

Lonrho

Feb 2021 - Jan 2023 (1 year 11 months)

Oversaw office operations and finance administration including payroll support, banking reconciliations, supplier contracts, and OneStream administration for onboarding and trial balance preparation.

Office Management OneStream Payroll Support Bookkeeping Bank Reconciliation Supplier Management Financial Reporting

Service Delivery Manager

Lonrho

Jun 2018 - Jan 2021 (2 years 7 months)

Managed service desk operations and SLA compliance across Africa, administered Active Directory and Office 365 environments, produced performance dashboards, and maintained SOPs to improve operational efficiency.

Service Delivery ITSM Active Directory Office 365 SLA Dashboarding Team Coordination

Service Desk Manager

Click IT CC

Jun 2007 - Jan 2018 (10 years 7 months)

Led daily service desk operations, supervised agents, managed escalations and SLAs, coordinated procurement and maintained accurate Autotask CRM records for project tracking and billing.

Service Desk Management Autotask CRM Escalation Management SLA Management Technical Support

Sales Consultant

Exquisite Cellular

Dec 2005 - Jan 2007 (1 year 1 month)

Supervised store operations, managed inventory and sales of prepaid airtime and mobile products, and consistently met sales targets through customer-focused recommendations.

Retail Sales Inventory Management Customer Service Sales Target Achievement Product Knowledge

Computer Science Lecturer

Intuition College

Feb 2005 - Nov 2005 (9 months)

Taught basic and advanced computer skills and Visual Basic programming, developing lesson plans, assessments, and training materials to improve student competence in software and programming concepts.

Teaching Curriculum Development Visual Basic Computer Literacy Lesson planning Assessment Design

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Office 365 Administrator, Cloud and Systems Administration

Completed Microsoft Office 365 Administrator certification in 2018.

Durban University of Technology

National Higher Diploma, Information Technology

2003 - 2006

Completed National Higher Diploma in Information Technology with courses including Information Systems, Systems Software, Development Software and Technical Programming.