Tarek Ismail

• Delivered day-to-day IT support for IT systems, local network and Internet connectivity.
• Performing practical tasks such as the installation and preparation of IT equipment for new
employees.
• Supporting IT colleagues with troubleshooting employees PCs, printers and other hardware
related issues.
• Manage and provide technical support for various EPOS systems.
• Delivered remote and on-site s

• Delivered day-to-day IT support for IT systems, local network and Internet connectivity.
• Performing practical tasks such as the installation and preparation of IT equipment for new employees.
• Supporting IT colleagues with troubleshooting employees PCs, printers and other hardware related issues.
• Manage and provide technical support for various EPOS systems.
• Delivered remote and on-site s

• Supported end-users in configuring and troubleshooting network issues, achieving 25%
improvement in connectivity.
• Conducted onboarding and offboarding processes, setting up user accounts and configuring
workstations.
• Conducted regular system updates and security patch installations to ensure compliance with IT
policies.
• Supported audio-visual equipment for meetings and events, ensuring smo

• Supported end-users in configuring and troubleshooting network issues, achieving 25% improvement in connectivity.
• Conducted onboarding and offboarding processes, setting up user accounts and configuring workstations.
• Conducted regular system updates and security patch installations to ensure compliance with IT policies.
• Supported audio-visual equipment for meetings and events, ensuring smo

• First point of contact for all technical and non-technical inquiries
• Provided 1st and 2nd line support, troubleshooting hardware and software issues
• Assisted with the installation and maintenance of computer systems and software
• Trained users on new systems and software
• Maintained an inventory of IT assets and coordinated repairs and replacements with vendors.
• Exceeded goals through ef

• Developed company's website using PHP and HTML and maintained on a regular basis.
•. Worked as a Data entry operator
• Provided desktop/system support to staff and clients, including user account setup, password issues
• Responsible for the company's E-marketing on different social media.
• Support any issues related to software or network.
• Liaising on a daily basis with clients, customer

Supporting managing director via meeting & presentation, dealing with clients and IT staffs with administrative duties.
• Proof reading for all marketing material, both print and online.
• Achieved strong communication knowledge by writing marketing emails & then sending them to customers & sales prospects .
• Assisting the marketing team with day to day administration duties pro-actively expand

Distinction

Modules studied include:
- Data Communications
- Cryptography
- Network & Information Security
- Mobile Security

Modules studied include:
-Object-Oriented Systems Development
-Relational Databases and Web Integration
-Distributed and Client-Server Systems
-Advanced Web Programming

Studied Computer Science with modules in object-oriented systems, relational databases, distributed systems, and advanced web programming.