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Tara Didomenico

@taradidomenico

I improve residential warranty operations and resolve complex homeowner concerns.

At Toll Brothers, I support warranty operations across 12+ residential communities, managing more than 1,000 active service requests and an individual caseload of over 300 homeowner files.

I partner with division leadership on high-risk homeowner concerns and operational initiatives, using Excel, Qlik, Zendesk, and BuildPro to improve reporting accuracy, analyze warranty spending, and strengthen efficiency. I also negotiate resolutions with homeowners and trade partners to manage costs and avoid litigation where possible.

Previously, I resolved about 100 warranty issues weekly and supported reporting across 16+ communities. Before residential construction, I served as a 911 Telecommunicator, providing critical pre-arrival instructions, training new telecommunicators, and supporting emergency response.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Care Coordinator

Current

Toll Brothers

Oct 2022 - Present (4 years)

Support warranty operations across 12+ residential communities, managing over 1,000 active service requests and an individual caseload exceeding 300 homeowner files. Partner with executives on high-risk concerns, lead team meetings, mentor employees, and drive process improvements.

Operations Management Customer Success Process Improvement Executive Communication Team Leadership Employee Mentorship Negotiation Conflict Resolution Warranty Operations Budget Tracking Reporting and Analytics Excel Qlik Zendesk BuildPro

Customer Care Coordinator

Toll Brothers

Nov 2020 - Sep 2022 (1 year 10 months)

Resolved 100 warranty issues weekly, welcomed new homeowners, and oversaw daily reports for 16+ communities. Integrated Zendesk into daily operations to streamline warranty processes and communication.

Customer Service Warranty Operations Zendesk Reporting Process Improvement Communication Skills

911 Telecommunicator

Chester County Department of Emergency Services

Sep 2007 - Nov 2020 (13 years 2 months)

Provided pre-arrival medical instructions, including CPR, childbirth, and choking procedures, improving patient outcomes in approximately 200 life-threatening situations annually. Trained new telecommunicators and operated multi-line telephone and computer-aided dispatch systems.

Emergency Medical Dispatch CPR Instruction Computer Aided Dispatch Multi Line Phone Systems Training Documentation Team Leadership