Tao Tran
@taotran
IT Support Specialist L2 at CODE88 Company Limited, administering Microsoft 365, Azure AD, VMware, and IT operations.
VietnamWhat I'm looking for
At CODE88 Company Limited, I provide first-line support for internal staff and end users, handle employee requests against SLA or TTR requirements, and monitor dashboards and alerts for IT operational issues.
I administer VMware, Windows Server, Linux, and Microsoft 365 environments, and handle incidents, releases, and deployments with relevant teams. I’m looking to grow my cloud expertise and develop my automation and CI/CD skills while helping maintain secure, efficient IT operations.
Experience
Work history, roles, and key accomplishments
IT Support Specialist L2
CODE88 Company Limited
Jan 2022 - Present (4 years 10 months)
Providing first-line support to internal staff and end users for IT service and website-related issues. Performing system maintenance, handling incidents, and coordinating with departments to resolve issues promptly.
Desktop Support Engineer
CODE88 Company Limited
Dec 2019 - Dec 2021 (2 years)
Provided Tier 1 end-user IT support and device management. Troubleshot workstation issues and provided resolution both remotely and on-site to WFH employees.
Education
Degrees, certifications, and relevant coursework
PECB
ISO/IEC 27001 Lead Auditor, Information Security
2022 - 2022
Earned the ISO/IEC 27001 Lead Auditor certification in 2022.
Dong A University
Bachelor's Degree, Computer Systems Networking and Telecommunications
2008 - 2012
Studied Computer Systems Networking and Telecommunications from 2008 to 2012.
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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