At National Australia Bank, I conducted end-to-end CDD and KYC checks for high-net-worth clients, processed cross-border tax declarations, managed investor portals, and executed compliant closures for multi-million-dollar accounts. I also developed a UBS adviser database and mentored junior team members on compliance workflows.
Previously at NatWest Group, I managed fraud and disputes projects that contributed to a 20% reduction in fraud-related losses. I investigated suspicious transactions, analysed fraud patterns, produced management reporting, delivered fraud-awareness training, and recommended process improvements across UK banking operations.
