At Goldman Sachs, I handle complaints escalated from regulatory bodies including CFPB, BBB, and NYDFS, and work to resolve cases within SLA/TAT. I also analyze AML transaction monitoring alerts and investigate suspected account takeovers and unauthorized transfers.
I built a Smartsheet-based tracker for regulatory complaints that reduced average case turnaround time by 10–15 minutes per case. I also analyzed 12 months of data to identify recurring process failures and implemented automation that reduced complaint volume by up to 20%.
At Wells Fargo, I investigated customer issues, claims, and fraud, and supported regulatory complaint resolution. Earlier, at Motilal Oswal, I reviewed documentation and completed KYC procedures for demat account openings.
