Tanu Agrawal

TA

Looking for a job

Tanu Agrawal

@tanuagrawal

I resolve customer escalations, refunds, and payment issues while improving operational accuracy and SLA performance.

What I'm looking for

I'm looking for a customer operations, service, or finance-focused role where I can resolve complex cases, improve processes, manage SLA performance, and collaborate across teams in a fast-paced environment.

I've managed premium customer operations at Zomato Eternal, resolving refunds, cancellations, payment issues, and high-priority email escalations while maintaining SLA and TAT targets.

Previously, I supported high-volume airline customer workflows for Vistara (Air India) through iEnergizer, handling booking and service cases, documentation, backlog tracking, and cross-functional resolution of recurring issues.

I also bring a finance and accounting foundation from R. Mishra and Associates, where I analyzed financial data, supported audits, and developed a filing process that reduced project delivery time by 15%.

Experience

Work history, roles, and key accomplishments

ZE

Associate, Customer Delight

Zomato Eternal

Sep 2025 - Jun 2026 (9 months)

Managed backend operational processes for the premium customer segment including refunds, cancellations, and payment issue resolution, consistently maintaining SLA adherence and TAT targets. Collaborated with cross-functional teams to resolve service issues and reduce case backlog.

SLA Management TAT Management Root Cause Analysis Process Improvement Stakeholder Management Quality monitoring Data Analysis

Education

Degrees, certifications, and relevant coursework

IH

IBS Hyderabad

Master of Business Administration, Business Administration

2024 -

Pursuing an Online MBA at IBS Hyderabad, expected to complete in 2026.

CP

Christ College, Pune

Bachelor of Business Administration, Finance

2020 - 2023

Completed a Bachelor of Business Administration with a focus on Finance from Christ College, Pune.

DR

DALIMSS Sunbeam School, Rohania

Higher Secondary Certificate, Science

2019 - 2020

Completed Class XII with Physics, Chemistry, and Mathematics.

DR

DALIMSS Sunbeam School, Rohania

Secondary School Certificate, General

2017 - 2018

Completed Class X at DALIMSS Sunbeam School, Rohania.

Tech stack

Software and tools used professionally

Adobe Photoshop

Adobe Illustrator

Tally

X++

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

930k+ INR

Job categories

Customer Operations Specialist Customer Service Executive Customer Support Specialist Operations Specialist Financial Analyst Junior Accountant Data Analyst Customer Operations Analyst CX Operations Specialist Customer Operations Associate Customer Operations Representative Customer Operations Team Member Client Operations Specialist Contact Center Operations Specialist CRM Operations Specialist Customer Operations Operations

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