Arpit Pal
@arpitpal
Analytical finance and operations professional driving data-informed process improvements.
IndiaWhat I'm looking for
I am an ambitious, detail-oriented finance and operations professional with over three years of experience across finance, operations, and business analytics.
I have hands-on experience in accounts payable, invoice processing in Tally, GST and TDS calculations, and preparing reconciliations and management reports using Excel (Pivot Tables, VLOOKUP).
In customer-facing roles I analysed trends, streamlined workflows to reduce resolution time by 15%, and helped raise customer satisfaction to 95% while delivering actionable insights via reporting tools.
I hold a Bachelor's in Business Administration and certifications in SAP FICO and Google Data Analytics; I am motivated to advance into leadership roles that foster innovation and sustainable growth.
Experience
Work history, roles, and key accomplishments
Finance and Accounting Intern
BMAS & Associates
Aug 2024 - Feb 2025 (6 months)
Prepared payment vouchers and processed vendor invoices in Tally while generating weekly AP and expense reports that improved cash flow visibility; supported GST and TDS calculations ensuring timely statutory compliance.
Customer Service Representative
Amazon Development Pvt. Ltd.
Aug 2022 - Jun 2024 (1 year 10 months)
Reduced issue resolution time by 15% and raised customer satisfaction to 95% by streamlining workflows, designing escalation processes, and producing actionable reports from customer feedback.
Business Development Associate
Think and Learn Pvt. Ltd.
Jun 2021 - Apr 2022 (10 months)
Improved upselling efficiency by 20% through sales performance analysis and segmentation-driven strategies, collaborating with cross-functional teams to meet quarterly targets consistently.
Customer Associate Intern
Jubilant FoodWorks
Jul 2016 - Dec 2016 (5 months)
Streamlined in-store operations and inventory checks to improve order processing efficiency by 15% and reduced issue resolution time by 20% through effective handling of customer escalations.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Bachelor of Business Administration, Administration
2014 - 2017
Grade: First Division
Completed a Bachelor's in Business Administration with a specialization in Administration, graduating with first division.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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