Open to opportunities

Arpit Pal

@arpitpal

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Analytical finance and operations professional driving data-informed process improvements.

India

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What I'm looking for

I seek roles where I can apply finance and analytics skills to improve processes, drive efficiency, and grow into leadership.

I am an ambitious, detail-oriented finance and operations professional with over three years of experience across finance, operations, and business analytics.

I have hands-on experience in accounts payable, invoice processing in Tally, GST and TDS calculations, and preparing reconciliations and management reports using Excel (Pivot Tables, VLOOKUP).

In customer-facing roles I analysed trends, streamlined workflows to reduce resolution time by 15%, and helped raise customer satisfaction to 95% while delivering actionable insights via reporting tools.

I hold a Bachelor's in Business Administration and certifications in SAP FICO and Google Data Analytics; I am motivated to advance into leadership roles that foster innovation and sustainable growth.

Experience

Work history, roles, and key accomplishments

Finance and Accounting Intern

BMAS & Associates

Aug 2024 - Feb 2025 (6 months)

Prepared payment vouchers and processed vendor invoices in Tally while generating weekly AP and expense reports that improved cash flow visibility; supported GST and TDS calculations ensuring timely statutory compliance.

Accounts Payable Excel Pivot Tables Data Entry Financial Reporting

Customer Service Representative

Amazon Development Pvt. Ltd.

Aug 2022 - Jun 2024 (1 year 10 months)

Reduced issue resolution time by 15% and raised customer satisfaction to 95% by streamlining workflows, designing escalation processes, and producing actionable reports from customer feedback.

Customer Support Reporting Escalation Management Data Analysis SLA Management

Business Development Associate

Think and Learn Pvt. Ltd.

Jun 2021 - Apr 2022 (10 months)

Improved upselling efficiency by 20% through sales performance analysis and segmentation-driven strategies, collaborating with cross-functional teams to meet quarterly targets consistently.

Sales Analysis CRM Excel)Segmentation Upselling Cross Functional Collaboration performance reporting Excel

Customer Associate Intern

Jubilant FoodWorks

Jul 2016 - Dec 2016 (5 months)

Streamlined in-store operations and inventory checks to improve order processing efficiency by 15% and reduced issue resolution time by 20% through effective handling of customer escalations.

Inventory Management Customer Service Operations Process Improvement