Tania Kharakhani

I am a detail-oriented and solutions-driven customer support specialist with over three years of experience in SaaS operations, technical troubleshooting, and data management. My expertise lies in proactively identifying and resolving user inquiries, optimizing workflows, and maintaining high standards in program administration. I am known for delivering excellent service through platforms like Zendesk, Freshworks, Intercom, and CRM systems like Salesforce.

In my recent role as a Mortgage Funder at First National Financial, I processed high-volume mortgage transactions with a 98% payout success rate, ensuring accuracy in documentation and adherence to complex regulatory guidelines. My strong communication skills helped resolve client escalations, improving overall client satisfaction by 15%. I also managed up to 50 mortgage files concurrently, leading to a 20% reduction in funding delays through strict compliance with lending regulations.

Previously, as a Client Services Coordinator at Snowstorm Technologies, I acted as the primary point of contact for high-profile clients, resolving over 200 inquiries monthly while maintaining a 98% satisfaction rate. I led onboarding and training programs for new hires, enhancing team productivity by 30%. My commitment to continuous improvement and enhancing user experience drives my professional ethos.