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Tangirala Niharika

@tangiralaniharika

Project Engineer at Wipro supporting SAP order-to-cash workflows, from EDI transaction monitoring through invoicing and return orders.

India

Message

At Wipro Limited, I monitored EDI transactions and supported order processing across order-to-cash workflows, from receipt and acknowledgment through invoicing and return orders.

I resolved production incidents involving invoice rejections, missing ASNs, partner profile issues, and shipping location validation errors within SLA. I also validated SAP sales orders, deliveries, billing, and shipment documents, and investigated invoice, pricing, and quantity discrepancies.

Earlier, at Elico Healthcare Pvt. Ltd., Cardion Technologies Pvt. Ltd., and MXF InfoTech Pvt. Ltd., I supported application users, investigated data and file issues, and tracked tickets and escalations. I hold SAP S/4HANA SD Functional Training and EDI Fundamentals certifications from Udemy.

Experience

Work history, roles, and key accomplishments

Project Engineer

Wipro Limited

Dec 2021 - Dec 2026 (5 years)

Monitored and supported EDI transactions and SAP IDOC processes for order management. Resolved production incidents and coordinated with business and technical teams to maintain order-to-cash processing within SLA.

Senior Support Analyst

Elico Healthcare Pvt. Ltd.

Feb 2021 - Dec 2021 (10 months)

Managed application support tickets and user requests, performed issue analysis and impact assessment, and coordinated with stakeholders to drive issue resolution. Maintained support documentation and reporting for audit and knowledge continuity.

Application Support Ticket Management Issue Analysis Impact Assessments SLA Management Stakeholder Coordination Documentation Reporting

Support Analyst

Cardion Technologies Pvt. Ltd.

Nov 2019 - Feb 2021 (1 year 3 months)

Monitored and maintained problem status and resolution tracking across the support queue. Resolved error-report and file-data issues, provided customer support via phone, email, and chat, and coordinated escalations to meet SLAs.

Support Queues Error Resolution Customer Support Escalation Management SLA Management Documentation

Support Analyst

MXF InfoTech Pvt. Ltd.

Apr 2018 - Jun 2019 (1 year 2 months)

Delivered daily support tasks and produced weekly/monthly status reports. Participated in onsite training on new tools and processes, and liaised with the onsite team to gather requirements and clarify open questions.

Support Operations Reporting Training Requirements Gathering Teamwork