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Taneem Kousar

@taneemkousar

Message

I improve customer operations and teach electronics, programming, and digital systems through clear, accurate support.

India

Message

I've supported high-volume customer operations at Teleperformance for DWP and SLC, managing cases, records, reporting, and cross-team issue resolution in fast-paced environments.

At Prime Frame Ltd, I managed more than 1,500 monthly customer orders with 98% accuracy, introduced feedback processes that improved operational efficiency by 30%, and achieved a 95% first-contact resolution rate.

Before moving into UK customer operations, I spent five years as an Assistant Professor at Khader Memorial College of Engineering and Technology, teaching digital systems, C, C++, and MATLAB while mentoring undergraduate research and programming projects.

Experience

Work history, roles, and key accomplishments

Operations Customer Expert

Teleperformance

Oct 2024 - Nov 2025 (1 year 1 month)

Supported day-to-day business operations while managing high-volume customer cases in accordance with service level agreements. Prepared operational reports, maintained documentation, and coordinated with internal departments to resolve issues efficiently.

Salesforce Case Management Documentation Data Entry Process Improvement Stakeholder Communication Customer Service

Customer Service Representative

Teleperformance

May 2024 - Sep 2024 (4 months)

Delivered professional customer support while maintaining accurate records and documentation. Managed case tracking, scheduling, and workflow coordination using CRM systems.

CRM Case Management Documentation Customer Service Stakeholder Communication

Customer Support & Administrative

Prime Frame Ltd

Sep 2021 - Jul 2023 (1 year 10 months)

Managed over 1,500 monthly customer orders with a 98% accuracy rate, implementing feedback processes that increased operational efficiency by 30%. Resolved customer inquiries promptly, achieving a first-contact resolution rate of 95%.

Customer Service Data Entry Process Improvement Communication Skills Order Management

Assistant Professor

Khader Memorial College of Engineering and Technology

Jun 2014 - Jul 2019 (5 years 1 month)

Delivered undergraduate teaching in Switching Theory and Logical Design for electrical and electronics students. Prepared MATLAB tasks and assignments, guided students in practical programming, and mentored undergraduate students on academic and research projects.

Matlab C C++Teaching Student Mentoring Documentation Curriculum Development

Education

Degrees, certifications, and relevant coursework

Glasgow Caledonian University

MSc, Electrical & Electronics Engineering

2021 - 2023

MSc in Electrical & Electronics Engineering with modules in Measurement Theory and Devices, Power System operation and protection, and Advanced Telecommunications. Dissertation on British Sign Language (BSL) Recognition Using Radar.

Jawaharlal Nehru Technological University Hyderabad

Master of Technology, Electronics & Communication Engineering

2015 - 2017

Master of Technology in Electronics & Communication Engineering with specialization in Integrated Circuit Design, CMOS, Signal Processing, and Digital Systems. Dissertation on Aging-Aware Multiplier Design.