Ammi Pooh
@ammipooh
Experienced professional in customer service and operations.
IndiaWhat I'm looking for
I hold a Master's degree in Computer Science with a strong academic background, having graduated with distinction. My professional journey began as a Computer Science Lecturer, followed by roles as a Computer Operator and Trainer. I have extensive experience in telecalling, back-office operations, and customer relationship management across various organizations.
My expertise includes handling outbound calls, blended operations, and client management. I am proficient in operating systems, databases, and programming languages, with a keen interest in customer service and backend operations. I am committed to leveraging my skills and experience to contribute effectively in a challenging environment.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
English Partner
Feb 2022 - Apr 2025 (3 years 2 months)
Managed customer relationships, ensuring satisfaction and addressing inquiries effectively.
Executive Operations
Greenwave IT
Sep 2021 - Dec 2021 (3 months)
Handled blended calls, chat, and email communications, providing support and assistance to clients.
Senior Executive Operations
Digihub and BCS Info Service
Apr 2021 - Aug 2021 (4 months)
Managed outbound calls and operations for client Puravankara Ltd, ensuring high-quality customer service.
Tele Calling and Back-Office Operations
Paramount Construction Pvt Ltd
Jan 2021 - Mar 2021 (2 months)
Performed tele calling and back-office operations, supporting the company's communication efforts.
Tele Calling and Back-Office Operations
Sankalp Construction Pvt Ltd
Jan 2020 - Jan 2021 (1 year)
Handled tele calling and back-office tasks, ensuring smooth communication and operational efficiency.
Trainer
Government Project (DDU GKVY)
Jun 2016 - Oct 2016 (4 months)
Conducted training sessions on soft skills, basic computer knowledge, call center handling, and spoken English.
Computer Operator
Housing Society
Feb 2012 - Jan 2014 (1 year 11 months)
Managed data entry and administrative tasks, ensuring efficient operation of the housing society's computer systems.
Computer Science Lecturer
St Thomas Composite PU College
Dec 2011 - Apr 2012 (4 months)
Taught computer science subjects to students, focusing on foundational concepts and practical applications.
Junior Associate
Avanti Fellows
Assisted in various projects and initiatives, supporting the organization's mission and objectives.
Education
Degrees, certifications, and relevant coursework
University of Mysore
Master of Science, Computer Science
2009 - 2011
Grade: 84.16%
Completed M.Sc. in Computer Science, focusing on advanced topics in computing and software development.
N.I.E College of Mysore
Bachelor of Science, Electronics, Mathematics, Computer Science
2006 - 2009
Grade: 69%
Pursued B.Sc. in Electronics, Mathematics, and Computer Science, gaining foundational knowledge in these fields.
MMK & SDM Girls H.S.C. PU College
Higher Secondary Certificate, General Education
2004 - 2006
Grade: 58%
Completed H.S.C. (10+2) with a focus on pre-university education.
Christ the King Convent
Secondary School Certificate, General Education
2000 - 2004
Grade: 81%
Completed S.S.C. (10th grade) with a focus on foundational education.
Availability
Location
IndiaAuthorized to work in
Job categories
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