Tamzid Shovon
@tamzidshovon
I resolve remote IT incidents, secure access, and diagnose endpoint connectivity issues.
BangladeshWhat I'm looking for
At BetaSoftwareSolutions, I handled Tier 1 and Tier 2 remote support across distributed teams, resolving endpoint, account access, and network connectivity issues through ticketing queues, email, and live remote tools.
I build practical troubleshooting documentation and investigate recurring application and system issues through root-cause analysis. I also develop Python automation, deploy local AI models, and practice defensive security triage through network and web-enumeration labs.
Experience
Work history, roles, and key accomplishments
IT Help Desk / IT Support Specialist
BetaSoftwareSolutions
Jan 2024 - Dec 2025 (1 year 11 months)
Handled Tier 1 and Tier 2 remote technical support tickets across distributed teams via ticketing queues, email, and live remote access tools. Managed user access permissions, account credential resets, and endpoint configuration fixes while ensuring strict adherence to internal security protocols.
Education
Degrees, certifications, and relevant coursework
TryHackMe
Certificate, Cyber Security
2025 -
Activities and societies: Completed 60+ security and networking labs; Top 8% global platform rank.
Completed Cyber Security & Networking Pathways (Modules 1–11) and achieved Top 8% global platform rank across 60+ labs.
CompTIA
Certificate, Information Technology
2026 -
Preparing for CompTIA A+ and Network+ certifications, covering core curriculum and exam preparation.
East West University (EWU)
Bachelor of Science, Computer Science and Engineering
2025 -
Pursuing a Bachelor of Science in Computer Science and Engineering, focusing on core computer science and engineering principles.
Scholars' School & College
Secondary School Certificate, General Studies
2019 - 2021
Grade: 4.44 / 5.0
Completed Secondary School Certificate with a GPA of 4.44 out of 5.0.
Scholars' School & College
Higher Secondary School Certificate, General Studies
2021 - 2023
Grade: 3.33 / 5.0
Completed Higher Secondary School Certificate with a GPA of 3.33 out of 5.0.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
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