At OnePilot, I provide customer service for different clients, following each client's knowledge base, policies, and procedures. I manage enquiries and requests using Intercom and Gorgias.
At Forward executivee solutions - Goals Plastic surgery, I provided patients with information about services by phone and email. I also scheduled appointments with healthcare providers and maintained records of patient interactions and follow-ups.
I hold a Doctor of medicine (MD) from Tbilisi state medical university (TSMU), and I have experience in medical administration and university teaching.
