Beverly Lemus
@beverlylemus
Bilingual SSDI/SSI case manager delivering empathetic, efficient disability claims advocacy.
United StatesWhat I'm looking for
I am a bilingual (Spanish/English) SSDI/SSI case manager with experience managing high-volume caseloads and coordinating legal and clinical stakeholders to secure client awards and maximize back pay. I have managed 300+ active SSDI/SSI claims, filed timely appeals, and prepared comprehensive hearing documentation.
In prior roles I supervised intake and customer service teams, recruiting and training staff, creating training materials, and using KPI reports from Salesforce, Slack, and Litify to drive performance improvements. I was promoted to supervisor within a year for leadership and measurable impact.
I bring strong attention to detail, exceptional client communication, and proven ability to work independently and as part of cross-functional teams in high-pressure environments. I seek roles where I can continue advocating for clients and improving case management processes.
Experience
Work history, roles, and key accomplishments
Case Manager
Walker Firm, PC
Feb 2025 - Present (1 year)
Managed a high-volume caseload of 300+ active SSDI/SSI claims, filed appeals within 30-day deadlines, and prepared disability hearing documentation to maximize client back pay and timely case resolution.
Supervisor of Intake
Walker Firm, PC
Aug 2024 - Feb 2025 (6 months)
Managed daily operations for intake and customer service, supervised a team of 14, led recruitment and training, and used KPI reports to improve performance and service quality.
Intake Agent
Walker Firm, PC
Oct 2023 - Jul 2024 (9 months)
Handled high-volume inbound calls, met weekly call quotas, identified disability-eligible clients, and logged interactions in Salesforce to streamline case routing and intake.
KUSpecial Projects Coordinator
Keck School of Medicine of USC
Nov 2022 - Aug 2023 (9 months)
Coordinated clinical research meetings and trial logistics, prepared contracts and invoices, and liaised with sponsors, IDS pharmacy, and Clinical Trials Unit to support investigational product administration.
Education
Degrees, certifications, and relevant coursework
UBUniversity of California, Santa Barbara
Bachelor's Degree, Anthropology
Bachelor's Degree in Anthropology from the University of California, Santa Barbara.
SCSanta Monica College
Associate's Degree, Psychology
Associate's Degree in Psychology from Santa Monica College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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