Tammy Tinch
@tammytinch
Organized administrative professional specializing in medical documentation, EHR management, and customer service.
United StatesWhat I'm looking for
I am an organized and dedicated administrative professional with extensive experience in medical documentation and patient-facing customer service. I consistently deliver accurate, HIPAA-compliant medical notes and leverage AI-driven documentation tools to improve provider efficiency.
In remote roles with Cognizant and Nuance, I transcribed and structured provider–patient interactions into comprehensive EHR notes, exceeded performance metrics, and received outstanding feedback for quality documentation. I am proficient with DAX Studio and EHR systems such as Allscripts and Epic.
My background also includes high-volume pharmacy support at Walgreens and administrative and nutrition responsibilities in a childcare setting, where I managed inventory, created compliant meal plans, and supported smooth operations. I have additional experience in medical transcription and patient financial services.
I hold certifications in Medical Office Assistant, Medical Transcription, and Medical Coding, and I prioritize confidentiality, accuracy, and efficient task management in fast-paced environments. I seek roles where I can apply my documentation expertise to improve clinical workflows and patient record quality.
Experience
Work history, roles, and key accomplishments
Quality Documentation Specialist
Cognizant Technologies
Jul 2023 - Mar 2025 (1 year 8 months)
Transcribed and structured provider–patient interactions into comprehensive medical notes, leveraging AI tools to improve documentation efficiency and consistently exceed monthly performance metrics while maintaining HIPAA compliance.
Quality Documentation Specialist
Nuance Communications
Oct 2022 - Jul 2023 (9 months)
Captured provider–patient conversations and produced detailed medical notes using DAX Studio, ensuring correct grammar, provider-specific preferences, and integration of notes into EHRs to optimize provider efficiency.
WCAgent, Pharmacy Services
Walgreen Co
Nov 2021 - Jun 2022 (7 months)
Managed high-volume inbound/outbound and IVR calls to enroll patients in refill programs, assisted with prescription orders and issue resolution, and advised customers on rewards and adherence.
Administrative Assistant
Tomorrow's Child
May 2016 - Mar 2021 (4 years 10 months)
Designed nutritious meal plans for infants through Pre-K, managed supply inventory and procurement, and ensured compliance with health and safety standards to support seamless daycare operations.
Patient Financial Representative
Gordon Hospital
Processed patient accounts and updated insurance/payment information accurately, conducted financial screenings, and assisted patients in obtaining financial aid for medical expenses.
Medical Transcriptionist
Self (Dr. Bruce Lee, Jr.)
Documented patient medical histories, vitals, and diagnostic results into EHR systems with high accuracy and attention to confidentiality and clinical detail.
Education
Degrees, certifications, and relevant coursework
DCDalton State College
Certificate, Medical Office Administration
Completed a Medical Office Assistant certification focused on administrative and clinical office procedures for healthcare settings.
NCNorthwest Georgia Technical College
Certificate, Medical Transcription and Medical Coding
Completed Medical Transcription and Medical Coding certificate programs and earned a GED, emphasizing clinical documentation and coding accuracy.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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