Looking for a job

Brian Sullivan

@briansullivan1

Message

I grow SaaS revenue, retention, and enterprise customer success teams.

United States

Message

What I'm looking for

I'm looking to lead SaaS customer success, account management, professional services, or sales organizations focused on retention, expansion, adoption, and enterprise customer value.

I've led revenue-owning customer organizations for Sears Commercial Division, supporting more than 100 universities across a $10M+ SaaS and CPG portfolio. I drove 90% retention, increased ARR by 60% through upsell and cross-sell initiatives, and built a 10-person Account Management and Customer Success team.

Previously, I led Professional Services and Sales at Experience.com, Product Management at EXOS, and global SaaS delivery at Salary.com. Across these roles, I've scaled adoption, strengthened enterprise relationships, managed P&L, and aligned product, sales, implementation, and customer strategy around measurable growth.

Experience

Work history, roles, and key accomplishments

Director of Client Success

Sears Commercial Division

Jan 2012 - Dec 2024 (12 years 11 months)

Led a revenue-owning SaaS/CPG customer organization supporting 100+ universities, managing a $10M+ portfolio and achieving 90% retention. Delivered a 60% increase in ARR through upselling and cross-sell initiatives, and built a 10-person Account Management/CS team.