Looking for a job

Magdalena Kanao

@magdalenakanao

I support accurate administrative workflows, contracts, customer service, and remote AI evaluation with 20+ years of experience.

Namibia

Message

What I'm looking for

I'm looking for remote international contract or project-based work, particularly AI evaluation work involving realistic administrative scenarios, documentation, step-by-step solutions and quality assessment.

I've supported customer service, sales, contracts and operational workflows across MTC, Pioneer Insurance Consultants, Gateway Broadcasting Services and Standard Bank for more than 20 years.

At MTC, I manage frontline enquiries, service requests and daily priorities as a Senior Sales Advisor, while providing supervisory support and ensuring accurate customer information and resolutions. Previously, I created and approved customer contracts, maintained records and completed accounts-receivable administration.

I'm comfortable turning real workplace processes into clear tasks, correspondence, records and step-by-step quality criteria. I work independently with spreadsheets, PDFs and digital documents while protecting confidential information.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Advisor

Current

MTC

Jan 2017 - Present (9 years 8 months)

Performs supervisory support responsibilities while managing frontline customer service, sales, and daily operational priorities. Handles complex enquiries, identifies customer needs, and supports accurate resolutions.

Customer Service Sales Supportive Supervision Communication Skills Problem Solving Microsoft Office

Sales Advisor

MTC

Jan 2015 - Dec 2017 (2 years 11 months)

Provided frontline customer service, captured new business, and processed customer requests accurately. Supported cash-handling and stock-control processes.

Customer Service Sales Cash Handling Stock Control Attention To Detail

Contact Center Advisor

MTC

Jan 2011 - Dec 2015 (4 years 11 months)

Managed telephonic enquiries and service requests through a one-stop-call approach. Listened carefully, assessed customer needs, and provided clear guidance on products and services.

Customer Service Telephony Active Listening Documentation Product Knowledge

Administrative Assistant and Sales Broker

Pioneer Insurance Consultants

Jan 2008 - Dec 2010 (2 years 11 months)

Performed administrative and secretarial duties, handled telephone support, and maintained professional client communication. Liaised between insurance companies and brokers.

Administrative Support Client Communication Insurance Liaison Organization

Sales Executive and Team Leader

Gateway Broadcasting Services

Jan 2007 - Dec 2008 (1 year 11 months)

Led sales activities, handled customer enquiries, and supported team coordination and service delivery.

Sales Team Leadership Customer Service Coordination

Customer Sales Consultant

Standard Bank

Mar 2001 - Dec 2004 (3 years 9 months)

Handled customer enquiries, cross-sold banking and insurance products, and supported account administration and credit-control processes.

Customer Service Cross Selling Banking Insurance Account Administration Credit Control

Contract Administrator

MTC

Approved and created customer contracts and completed related accounts-receivable administration. Maintained accurate customer and contract records and supported internal service workflows.

Contract Administration Accounts Receivable Record keeping Data Accuracy Confidentiality