Tamara Kalandadze
@tamarakalandadze
I build strategic client partnerships and deliver customer insights that drive retention, growth, and better customer experiences.
GeorgiaWhat I'm looking for
At Sonar Research & Consulting, I manage 10+ strategic client accounts and lead customer insights and CX projects for organizations including TBC Bank, McDonald's, Tegeta Motors, M2 Development, GWP, and the Red Cross. My long-term partnerships, retention, and repeat business contribute approximately 40% of annual company revenue.
I've spent 14+ years translating customer needs into research strategies and actionable recommendations. I lead complex project delivery, mentor cross-functional teams, and bring hands-on qualitative research experience from moderating 250+ focus groups, in-depth interviews, and stakeholder discussions.
Experience
Work history, roles, and key accomplishments
Client Success & Research Operations Manager
Sonar Research & Consulting
Jan 2020 - Present (6 years 8 months)
Managed a portfolio of 10+ strategic client accounts, contributing approximately 40% of annual company revenue through long-term partnerships and repeat business. Led end-to-end delivery of complex Customer Insights and CX projects, coordinating cross-functional teams and ensuring successful project outcomes.
Freelance Qualitative Research Consultant & Analyst
Freelance
Jan 2016 - Dec 2020 (4 years 11 months)
Managed multiple client engagements, delivering tailored research solutions and strategic guidance. Led end-to-end project delivery, resulting in a 25% increase in client referrals.
Client Project Manager & Qualitative Research Lead
Sonar Research & Consulting
Jan 2012 - Dec 2020 (8 years 11 months)
Managed multiple qualitative research projects simultaneously, coordinating timelines, stakeholder communication, and cross-functional collaboration. Moderated 250+ focus groups and in-depth interviews, contributing to a 20% increase in repeat business.
Education
Degrees, certifications, and relevant coursework
Georgian Institute of Public Affairs (GIPA)
Master's Degree, Public Relations & Image Management
Master's degree in Public Relations & Image Management from the Georgian Institute of Public Affairs.
Ivane Javakhishvili Tbilisi State University
Bachelor's Degree, Humanitarian Studies
Bachelor's degree in Humanitarian Studies from Ivane Javakhishvili Tbilisi State University.
Coursera
Certification, Market Research & Consumer Behavior
Completed a certification in Market Research & Consumer Behavior.
Coursera
Certification, Consumer Insights & Customer Experience Research
Completed a certification in Consumer Insights & Customer Experience Research.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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