mariam chkhaidze
@mariamchkhaidze1
Customer Success and Operations professional improving retention through efficient remote workflows.
GeorgiaWhat I'm looking for
I’m an Operations and Customer Success professional with international remote experience supporting clients across the UK and Australia in fast-paced SaaS and construction environments. I manage end-to-end client lifecycle coordination—from onboarding through delivery and retention—while coordinating cross-functional workflows to keep projects moving smoothly.
I strengthen customer relationships through proactive issue resolution, structured follow-ups, and clear documentation, dashboards, and issue tracking. In my roles, I’ve improved operational workflows and raised measurable business outcomes, including increasing client satisfaction and retention, reducing onboarding time, and lowering operational costs.
Experience
Work history, roles, and key accomplishments
Customer Success & Ops Coordinator
Esh Holdings
Jan 2023 - Present (3 years 4 months)
Owned international client lifecycle coordination across onboarding, delivery, and retention, ensuring seamless execution through clear client and internal team communication. Improved operational workflows and maintained structured reporting and issue tracking to support timely delivery, client satisfaction, and escalations.
Project Coordinator & CS Manager
Quantum Contracts Solutions
Jan 2022 - Jan 2023 (1 year)
Coordinated construction-sector client project execution across distributed teams, managing stakeholder timelines and proactive issue resolution. Implemented process improvements that increased operational efficiency and profitability by 30%, reducing onboarding time by 30% and improving client satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Batumi Shota Rustaveli State University
Bachelor of Exact Sciences and Education, Exact Sciences and Education
2015 - 2019
Earned a Bachelor’s degree in Exact Sciences and Education at Batumi Shota Rustaveli State University from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Social media
Job categories
Skills
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