Tamara Denuzzo-Brown

Greeted and checked in patients, collected personal, medical, and insurance information, and managed patient copayments. Coordinated physician schedules, maintained patient flow, and utilized Athena EMR for patient records while upholding HIPAA compliance. Trained new employees, developed training manuals, and actively participated in team meetings to improve office operations.

Greeted clients and visitors, managed multi-line phones, and handled patient check-ins and appointment scheduling for multiple therapists. Verified insurance benefits using Availity, calculated treatment costs, and collected patient payments. Prepared daily end-of-day reports.

Operated a multi-line telephone console system, alerting system, and TDD system for hearing impaired, translating information into appropriate codes. Determined call priority, performed emergency medical dispatch, and provided pre-arrival instructions for emergency medical calls. Monitored and operated a radio console and computer equipment, entering and modifying information into local, state, an

Performed a wide range of skincare treatments, including facials, chemical peels, microdermabrasion, and waxing. Conducted thorough skin consultations to assess client concerns and customized treatment plans with appropriate product recommendations. Managed front desk operations, answered phones, sold membership programs, and processed payments while maintaining a clean and organized work area.

Completed a comprehensive program focused on esthetician practices. Gained expertise in various skincare techniques and product knowledge. Obtained a College Diploma in Esthetics.