At WNS GLOBAL SERVICES, I worked with SMB clients to improve the efficiency and effectiveness of their Google Ads campaigns through data-driven optimization. I analyzed performance metrics and shared actionable insights and recommendations.
During performance review calls, I identified client needs and provided consultative upselling. I also worked with cross-functional technical teams to ensure websites tracked relevant conversions aligned with advertisers’ marketing objectives.
At COGNIZANT TECHNOLOGY SOLUTIONS LTD, I contributed to Google Business Profile operations and supported Google Pay India Consumers. I provided customer service through calls and live chat, addressing inquiries and helping resolve issues.
At TATA CONSULTANCY SERVICES, I supported customers of a UK energy company with gas and electricity accounts. I handled customer queries across calls, live chat, and email, and worked on complaint cases, including Ombudsman Energy Services cases and deadlock letters.
