At RFA (Richard Fleischman & Associates), I own the ConnectWise Automate platform for 300+ client environments and approximately 8,700 endpoints. I also administer Microsoft Intune across the same device estate.
I designed and deployed 50+ custom scripts and workflows, including PowerShell automation for endpoint deployment, remediation, patch monitoring, and OS upgrades. I also created a SQL Server health-monitoring framework with eight checks; its automations save an estimated 26 hours per week.
At Innovative Computing Systems, Inc., I improved patch compliance from 73% to 98% while endpoint coverage grew from approximately 1,300 to more than 3,500 devices. I helped launch managed security services that generated approximately $750,000 in annual recurring revenue and co-founded the Security Practice Group.
Earlier, as a Systems Engineer at McGinnis Lochridge, I supported firm-wide systems and served as database administrator for litigation-support applications. I hold ConnectWise Automate Certified Expert and LogicMonitor Certified Associate certifications.
