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Taliyah User

@taliyahuser

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Goal-oriented IT student with strong customer service experience.

Ghana

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and goal-oriented third-year IT student with a passion for customer service and problem-solving. My experience in various roles has equipped me with strong communication and leadership skills, allowing me to thrive in team environments. I take pride in assisting clients and creating positive experiences, which I believe is essential in the tech industry.

Throughout my academic journey, I have maintained a high CGPA of 3.92 while actively participating in various roles such as Class Representative and Secretary of the School of Computing & Technology Students’ Association. My technical skills include proficiency in Excel, SQL, and software development, which I have applied during my internships at GhanaLink Network Services Ltd. and as a Social Media Intern. I am eager to learn and grow, bringing enthusiasm and adaptability to every challenge I face.

Experience

Work history, roles, and key accomplishments

IT Support Apprentice

Wisconsin International University College

Jan 2025 - Present (5 months)

Managed and activated student user accounts, resolving login, Wi-Fi, and email issues. Deployed and troubleshooted campus tablets, installed licensed software, and configured wired network connections.

Troubleshooting Hardware Installation Networking

Social Media Intern

SoftwareTriad

Dec 2024 - Present (6 months)

Designed engaging graphics and posts using Canva, significantly boosting social media engagement. Scheduled content, analyzed performance metrics, and researched trends for content strategy.

Canva Social Media Marketing Content Creation Data Analysis Trend Research Digital Marketing

Software Developer Intern

GhanaLink Network Services Ltd.

Jun 2024 - Present (1 year)

Provided comprehensive technical support, resolving hardware and software issues for employees, including Windows, Office 365, and printers. Assisted in network maintenance, installations, and basic program development, including writing SQL queries for database interaction.

Technical Support Maintenance SQL Database Management Program Development Windows Office 365

Education

Degrees, certifications, and relevant coursework

Wisconsin International University College

Bachelor's in Information Technology, Information Technology

Grade: 3.92

Activities and societies: Secretary of SCOTSA (School of Computing & Technology Students’ Association) from March 2024 to May 2025. Served as Class Representative from January 2024 to present and Course Representative from August 2023 to December 2023.

Currently pursuing a Bachelor's degree in Information Technology, focusing on user accounts, hardware and software, networking, and AV support. Maintained a current CGPA of 3.92.