Open to opportunities

Tahara Thomas

@taharathomas

Message

Experienced Customer Service Agent with over ten years in the field.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced Customer Service Agent with over ten years of expertise in delivering exceptional customer support. My journey in customer service began with IBEX, where I honed my skills in handling inquiries for Amazon products. This role laid the foundation for my commitment to ensuring customer satisfaction through effective communication and problem-solving.

At HGS, I took on the role of Team Leader, where I not only managed a team of customer service representatives but also focused on their development through coaching and performance monitoring. My leadership experience allowed me to implement strategies that improved team efficiency and customer satisfaction. Currently, I am working as a Remote Customer Service Agent at Outdoorsy, where I continue to leverage my skills to enhance the customer experience by resolving issues and providing accurate information.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Agent

Outdoorsy

May 2023 - Dec 2024 (1 year 7 months)

Handled incoming customer inquiries via phone, email, and chat, providing timely and accurate information regarding Outdoorsy's products, services, and policies. Addressed and resolved customer complaints and issues, including booking problems, payment concerns, and technical difficulties, by troubleshooting and providing effective solutions.

Customer Support CRM Zendesk Troubleshooting Customer Service

Team Leader / Customer Service/Sales Agent

HGS

Jun 2020 - Apr 2023 (2 years 10 months)

Oversaw day-to-day activities, ensuring adherence to company policies and maintaining high productivity and efficiency. Led, motivated, and supported a team of customer service representatives, providing ongoing coaching, training, and performance feedback.

Team Leadership Performance Monitoring Problem Solving Coaching Customer Service

Customer Service Agent

IBEX

Sep 2016 - Apr 2020 (3 years 7 months)

Handled incoming customer inquiries via phone, email, and chat, providing timely and accurate information regarding Amazon products, services, and policies. Ensured a positive customer experience by addressing customer needs effectively.

Customer Service Customer Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor's Degree in Education, Education

Grade: 3.45

Completed a Bachelor's Degree in Education. Achieved a GPA of 3.45.

Convent of Mercy 'Alpha'

High School Diploma, General Studies

Grade: 7 Subjects

Activities and societies: CSEC 7 Subjects (Grade 1 in English A, Grade 2 in; Mathematics, Principles of Business, Principles of Accounts, Social Studies, Human and Social Biology, EDPM)

Completed CSEC examinations, achieving Grade 1 in English A. Also attained Grade 2 in Mathematics, Principles of Business, Principles of Accounts, Social Studies, Human and Social Biology, and EDPM.