Janae Daramola
@janaedaramola
I resolve high-volume customer, healthcare, and benefits issues through empathetic, compliant support.
United StatesWhat I'm looking for
At Chewy, I support pet owners across phone, email, and chat, handling 50+ daily interactions while maintaining a 95% customer satisfaction rating. I use Zendesk to manage tickets, resolve order and shipping concerns, recommend products, and partner with logistics teams to improve fulfillment resolution.
Previously, I delivered HIPAA-compliant support at Willis Towers Watson for patients, providers, and caregivers, and administered employee benefits at Milliman. I bring experience resolving complex claims, eligibility, enrollment, billing, and coverage issues across CRM, EMR/EHR, and HRIS platforms while maintaining accuracy, compliance, and empathy.
Experience
Work history, roles, and key accomplishments
Provided outstanding customer service to pet owners via phone, email, and chat, handling 50+ interactions daily while maintaining a 95% customer satisfaction rating. Utilized Zendesk to document interactions and escalate complex issues, and partnered with warehouse teams to improve on-time delivery resolution.
Provided compassionate, HIPAA-compliant customer support to patients, providers, and caregivers via phone, email, and chat. Documented interactions in CRM and EMR/EHR systems (Epic, Cerner) and collaborated with medical billing and clinical support teams to resolve complex coverage issues.
Administered and managed employee benefits programs including health, dental, vision, life insurance, disability, 401(k), and FSA/HSA. Acted as primary point of contact for benefit inquiries, guided employees through open enrollment, and coordinated with carriers to resolve escalated claims.
Education
Degrees, certifications, and relevant coursework
Greenville High School
High School Diploma, General Studies
Completed high school education at Greenville High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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