Syuhada Abdullah
@syuhadaabdullah
Experienced freelancer with over 10 years in education and customer service.
What I'm looking for
With over a decade of experience as a freelancer, I have honed my skills in education, social media management, and customer service. My journey began with a B.Sc. in Molecular Biology and Genetics from Universiti Malaya, which laid the foundation for my analytical and problem-solving abilities. I have dedicated my career to providing academic guidance to students, ensuring they receive the support they need to excel.
In my role as a Social Media Manager, I successfully developed content strategies for small businesses, enhancing their online presence and engagement. My experience as a Customer Relationship Manager has further strengthened my communication skills, allowing me to address customer inquiries swiftly and effectively. I pride myself on my ability to deliver quality service and improve customer satisfaction through professional interactions.
Experience
Work history, roles, and key accomplishments
Freelance Tutor
Freelance
Jan 2010 - Present (15 years 6 months)
Provided academic guidance to primary and secondary school students. Prepared well-organized and easy-to-understand learning materials.
Customer Relationship Manager
Freelance
Jan 2024 - Dec 2025 (1 year 11 months)
Answered customer inquiries and resolved issues quickly and amicably. Improved customer satisfaction through effective communication and quality service delivery.
Social Media Manager
Freelance
Jan 2017 - Dec 2018 (1 year 11 months)
Managed content and social media strategies for small businesses. Prepared visual materials, captions, and social media performance reports.
Kindergarten Teacher
Tadika
Jan 2011 - Dec 2012 (1 year 11 months)
Taught basic reading, writing, and arithmetic to pre-school children. Assisted in the social and emotional development of students through daily activities.
Education
Degrees, certifications, and relevant coursework
Universiti Malaya
B.Sc., Molecular Biology and Genetic
Completed a Bachelor of Science degree with a focus on Molecular Biology and Genetic studies. Gained foundational knowledge and practical skills in these scientific disciplines.
Availability
Location
Authorized to work in
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