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아시타 User

@sytaintan

Customer service and administrative professional experienced in remittance operations, production planning, data management, and cross-functional coor

Indonesia

Message

What I'm looking for

I'm seeking to contribute my administrative, coordination, and language skills as an Administration Assistant in a Korean-speaking workplace.

At FINSHOT, I support Indonesian customers with remittance transactions, account inquiries, and service-related issues through WhatsApp and live chat. I verify customer identities, maintain records, and coordinate follow-up with internal teams.

As a freelance Korean–English–Indonesian translator, I translate business, legal, academic, and technical documents, including engineering-related materials. I also coordinate with individual clients and corporate entities on translation and localization assignments.

At PT Nesia Pan Pacific Clothing, I prepared monthly production reports and monitored warehouse activity. My reporting contributed to a reported 10% improvement in workflow efficiency, and I coordinated with the sister company in Vietnam on production issues.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service

Current

FINSHOT

Jan 2025 - Present (1 year 10 months)

Provide customer support to Indonesian customers via WhatsApp and live chat, assisting with remittance transactions, account inquiries, and service-related issues. Perform KYC verification, handle complaints, coordinate with internal teams, and maintain accurate customer records.

Customer Service KYC Verification WhatsApp Live Chat Translation Coordination Record Maintenance

Current

Freelance Translator

Current

Self Employed

Jan 2024 - Present (2 years 10 months)

Translate business, legal, academic, and technical documents, maintaining accuracy and appropriate terminology. Coordinate with clients and specialize in engineering-related materials.

Translation Localization Korean English Indonesian Technical Documentation

Staff, PPIC – Planning Team

PT Nesia Pan Pacific Clothing

Jan 2023 - Dec 2024 (1 year 11 months)

Prepared and analyzed monthly production reports, contributing to a reported 10% improvement in workflow efficiency. Monitored warehouse receiving and delivery activities and supported planning for new styles.

Production Planning Reporting Data Analysis Warehouse Monitoring Coordination

Part-time Customer Service

SentBe

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted Indonesian customers with inquiries and in-person service at the branch. Provided translation support to facilitate communication between the company and customers.

Customer Service Translation Communication Skills

Education

Degrees, certifications, and relevant coursework

Youngsan University

Double Degree Program, Drone Spatial Information Engineering

2020 - 2022

Activities and societies: Completed a project with Korean students on effective illegal-parking monitoring using drone and manual methods.

Completed a Double Degree Program in Drone Spatial Information Engineering, including a project with Korean students on effective illegal-parking monitoring using drone and manual methods.