Syra Reyes

I am an IT Analyst with a passion for technology and a commitment to enhancing my skills in both hardware and software. Currently, I provide technical support for MAC users, ensuring that our IT assets are monitored and maintained in the most cost-effective manner. My role involves acting as a software detective, identifying and solving issues within critical business systems, which has honed my problem-solving abilities.

With a Bachelor of Science in Information Technology, I have developed a strong foundation in computer programming, specifically in ASP.Net, Vb.Net, HTML, and CSS. My experience as a ServiceNow administrator has allowed me to streamline IT service management processes, automate workflows, and improve the overall efficiency of IT operations. I am dedicated to providing remote troubleshooting through effective diagnostic techniques and delivering the best solutions for tech-related issues.