Sylvia Ekeh

I'm currently directing client experience strategy and creative delivery for 50+ monthly media projects in Lagos, including weddings, portraits, and corporate shoots. I've sustained customer satisfaction above 95% while aligning creative vision with delivery timelines.

I lead media teams, customer relations officers, scheduling, inquiries, escalations, and CRM workflows. By introducing FAQ guides and automated email workflows, I reduced average response time from six hours to under one hour, cut post-project revisions by 30%, and helped drive 18% revenue growth through premium-package upselling.

As founder and creative director of an interior and bespoke furniture business, I take projects from consultation through installation. I manage creative direction, budgets, vendor negotiations, procurement, artisan supervision, conflict resolution, and customized residential and commercial solutions.

My background also includes customer relations and administration at Patricia and Studio24, where I managed high-volume interactions, bookings, records, complaints, and service delivery. I bring a client-focused approach to creative production, operational workflows, and visual storytelling.