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Sylvia De Pauw

@sylviadepauw

E-commerce and customer service professional at Pavelia, managing its Shopify webshop, orders, customer support, and digital marketing.

Belgium
Message

What I'm looking for

I’m looking for a fully remote role with a Belgian or international employer, in customer service, administrative support, order processing, or virtual assistance. I’m available immediately.

At Pavelia, my e-commerce business, I manage the Shopify webshop, product listings, order processing, and customer service by email and chat.

I also handle daily administration and financial follow-up, social media, and digital marketing. I’m currently running Pavelia and am available for a fully remote role.

As daily director at The Sweet Rebels VZW, I organize administration, communications, and project planning for initiatives addressing violence against women and animals. I also work on social media, online campaigns, and maintaining contacts.

My experience includes customer service, administrative support, order processing, and retail work. I’m looking for remote work with a Belgian or international employer, and I’m available immediately.

Experience

Work history, roles, and key accomplishments

DS
Current

CEO & Founder

De Pauw Sylvia-Pavelia

Aug 2023 - Present (3 years 3 months)

As founder and self-employed entrepreneur of Pavelia, responsible for daily business operations, customer contact, administration, and financial follow-up. Duties include e-commerce, Shopify webshop management, product management, order processing, customer service via email and chat, social media management, and digital marketing.

BV

Vice-voorzitster

B-Pride Vlaanderen VZW

Feb 2021 - May 2023 (2 years 3 months)

Served as vice-chair of B-Pride Vlaanderen VZW, contributing to the organization's activities and initiatives.

DV

Zelfstandige

De Pauw VOF

Jul 2021 - Dec 2022 (1 year 5 months)

Ran a small jobs company offering car detailing and painting works. The company went bankrupt in 2022.

AH

Bakkerijmedewerker

Albert Heijn

Apr 2022 - Jun 2022 (2 months)

Worked as a bakery employee at Albert Heijn, handling bakery products and customer service.

AL

Winkelmedewerker

Aldi

Oct 2020 - Apr 2021 (6 months)

Worked as a store employee at Aldi under a temporary contract, handling store operations and customer service.

SK

Winkelmedewerker

Sociale kruidenier de kaba

Oct 2019 - Oct 2020 (1 year)

Worked as a store employee at a social grocery store, assisting customers and managing store operations.

SH

Poets-Keuken Hulp

Sociaal huis

Apr 2015 - Jul 2017 (2 years 3 months)

Worked as a cleaning and kitchen helper at a social house, providing cleaning services at a school and kitchen help at a school.

Education

Degrees, certifications, and relevant coursework

NH

NHA

Mental Coach, Mental Coaching

Completed a Mental Coach course in 2025.

NH

NHA

Frans voor beginners, Frans

Completed a French for beginners course in 2022.

NH

NHA

Klinische psychologie, Klinische psychologie

Completed a course in clinical psychology in 2022.

NH

NHA

Engels voor beginners, Engels

Completed an English for beginners course in 2022.

NH

NHA

Praktische psychologie, Praktische psychologie

Completed a course in practical psychology in 2022.

CZ

Centrum voor Basiseducatie Zuid-Oost-Vlaanderen

Deelcertificaat Leren leren 1, Leren leren

Obtained a partial certificate for 'Leren leren 1' on 20/4/2020.

CZ

Centrum voor Basiseducatie Zuid-Oost-Vlaanderen

Deelcertificaat Rijbewijs, Rijbewijs

Obtained a partial certificate for 'Rijbewijs' on 20/4/2020.

CA

Centrum voor Volwassenenonderwijs De Vlaamse Ardennen

Deelcertificaat AAV Wiskunde M1, Wiskunde

Obtained a partial certificate for AAV Wiskunde M1 on 27/5/2019.

CV

CVO

Secundair volwassenenonderwijs, Voeding

Pursued secondary adult education in the field of nutrition, but the program was discontinued in 2019.

CA

Centrum voor Volwassenenonderwijs De Vlaamse Ardennen

Deelcertificaat AAV Nederlands M2, Nederlands

Obtained a partial certificate for AAV Nederlands M2 on 27/5/2019.

GV

Groep Intro Waas en Dender vzw

GI-TB-OR-ORIËNTERING, Oriëntatie

Completed an orientation course in 2011.

KA

K.A.

Getuigschrift A 1ste graad Secundair onderwijs, Handel

Obtained a certificate of the first grade of secondary education in commerce in 2005.

Tech stack

Software and tools used professionally

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