Syed Jawdhath

Led revenue strategy for a multi-property hospitality portfolio, improving ADR and RevPAR through dynamic pricing, demand forecasting, and OTA channel management. Drove 20% YoY revenue growth, cut OTA commissions 12–15%, increased direct bookings 25%, and reduced OTA dependency from 65% to 40%.

Managed premium hotel front office operations, improving guest satisfaction and operational efficiency while maintaining revenue targets and brand standards. Achieved 98% guest satisfaction, reduced average check-in time by 15%, and improved first-contact complaint resolution to 96%.

Oversee day-to-day operations across front office, housekeeping, F&B, and engineering, delivering cross-functional efficiency gains and operational standardization. Built KPI tracking for 15+ departmental metrics and reduced operational expenses 8–10% through cost optimization, vendor negotiations, and controls.

Managed front office teams and delivered seamless guest experiences through service excellence, revenue optimization, and staff training. Improved talent retention to 95%, optimized peak check-in wait times by 25%, and supported pre-opening activities including room setup, PMS initialization, and OTA channel configuration.

Optimized pricing and distribution across two Wyndham properties and four GDS platforms, improving ADR by 18%. Increased forecasting accuracy to 92%+ by building advanced rolling projections, improving inventory sync accuracy to 98% via Staah/Axis Room Manager/Synxis.

Improved online platform performance by increasing uptime to 99.2% from 96.5% through server optimization and downtime reduction. Increased direct online bookings 35% and improved conversion from 2.8% to 3.8% via booking engine optimization and targeted campaigns.

Built revenue and occupancy models to improve forecasting accuracy to 95%+ and reduced variance by 40% for senior reviews. Improved reservation performance by reducing response time to under 2 hours, raising conversion to 68%, and increasing guest satisfaction to 4.6/5.

Drove revenue growth of 15–20% by onboarding 8+ OTA partners and 12+ travel agencies with optimized rate positioning. Improved booking accuracy to 99.5% by managing daily rate loading and inventory controls, and increased upsell revenue by 10% through enhanced reservation scripts.

Improved inventory management and revenue capture by analyzing turn-away reports and using competitive intelligence to refine rate controls. Reduced booking leakage by 9% through exception handling and daily channel reconciliation, and increased conversion by 6% via improved qualification and follow-up cadence.

Trained teams on brand service standards and guest handling, improving performance by 20% and achieving 98% staff competency certification. Maintained 99.5% check-in accuracy through SOP enforcement, reservation audits, and front desk coaching.

Ensured 100% operational compliance and zero safety violations by enforcing brand standards and safety policies. Reduced check-in errors by 30% using reservation audits and cash reconciliation controls, and improved guest issue resolution by 20% through standardized escalation paths.

Managed 80+ daily check-ins/checkout with 100% reservation accuracy and 99.8% cash reconciliation accuracy. Improved guest request response time by 25% through standardized scripts and task tracking, and increased repeat guest inquiries by 10% via preference capture and follow-ups.

Grade: GPA: A+

Completed a Diploma in Hotel Management (Operation) in September 2013.

Completed the Higher Secondary Certificate (HSC) in December 2008.