Syed Ahmed Ali

At Ibex Global Solutions, I handle customer contacts for US-based clients including Walmart and Republic Services across phone, email, and chat. I resolve queries and complaints within agreed SLAs, documenting each interaction in Salesforce, Jira, and Genesis.

I use structured troubleshooting to find the causes of customer issues and provide clear solutions. When an issue needs escalation, I document the context to support its resolution.

Before Ibex Global Solutions, I worked in pharmaceutical quality assurance at Barrett Hodgson Pakistan, Abbott Laboratories, and Spimaco Addwaeih. My work included maintaining quality records, supporting an international audit at Abbott Laboratories, and investigating non-conformances through closure.