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Sydney Settles

@sydneysettles

Operations manager at Louie’s Grill & Bar coordinating schedules, payroll, onboarding, and customer resolutions across multiple locations.

United States

Message

What I'm looking for

I’m seeking a remote Support Services Coordinator role where I can bring my follow-through and administrative support skills.

At Louie’s Grill & Bar, I coordinate daily operations across teams in Jenks, Edmond, and Oklahoma City, balancing schedules, workflow priorities, and customer needs.

I maintain staffing schedules and payroll and timekeeping records, review reports, and address discrepancies. I also coordinate hiring, onboarding, training, purchasing, and vendor follow-up.

Previously, I was a Bartender / Mentor at Louie’s Grill & Bar in Broken Arrow, where I provided customer service and trained team members on procedures and daily workflows.

At Vibe Rite, I coordinated staff assignments, production schedules, and inventory needs as Manager / Head Pastry Chef. My earlier experience includes managing front-desk operations at Massage Envy and handling customer requests at Pechanga Resort & Casino.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Louie's Grill & Bar

Sep 2024 - Present (2 years 1 month)

Coordinate daily operations across busy teams, balancing schedules, workflow priorities, customer needs, and timely issue resolution. Maintain staffing schedules, payroll and timekeeping records, and review sales, labor, and expense reports.

Scheduling Payroll Timekeeping Reporting Employee Onboarding Training Vendor coordination Customer Service Excel Outlook Google Workspace Restaurant365

Bartender / Mentor

Louie's Grill & Bar

Sep 2022 - Sep 2024 (2 years)

Provided accurate, responsive customer service in a fast-paced environment while managing multiple requests and priorities. Trained team members on procedures, customer communication, and consistent daily workflows.

Customer Service Training Communication Skills Multitasking

Manager / Head Pastry Chef

Vibe Rite

Oct 2020 - Sep 2022 (1 year 11 months)

Coordinated staff assignments, production schedules, inventory needs, and daily workflow to meet operational deadlines. Supported team training, task tracking, and customer service while maintaining quality standards.

Scheduling Inventory Management team training Customer Service Quality Assurance

Cocktail Waitress

Pechanga Resort & Casino

Jul 2019 - Sep 2020 (1 year 2 months)

Handled high-volume customer requests with attention to detail, accuracy, and professional communication.

Customer Service Communication Skills Attention To Detail

Front Desk Manager

Massage Envy

Mar 2017 - Jun 2019 (2 years 3 months)

Managed daily front-desk operations, including appointment scheduling, staff coverage, client check-in and check-out, and responding to customer inquiries. Resolved scheduling conflicts and customer concerns, and maintained accurate client and appointment records.

Scheduling Customer Service Record keeping Conflict Resolution Communication Skills