Sydney Mokua

I’m a Healthcare IT Specialist with hands-on experience across large-scale health information systems, digital claims platforms, and hospital data environments. I combine a BSc in Commerce (Accounting) with direct exposure to the operational and financial infrastructure behind high-volume health claims and records.

In my current role as a CRM Systems & Data Operations Specialist, I manage CRM system data integrity for a high-volume client portfolio, validate entries, and maintain clean data standards. I also run end-to-end ticketing workflows—creation, tracking, escalation, and closure—while documenting processes in Google Workspace to support compliance and audit requirements.

Previously, I served as a Hospital Information Systems & Billing Administrator, where I administered digital financial records for 500+ patient accounts. I performed daily reconciliations to detect and correct billing discrepancies, and I produced audit-ready compliance reports using digital tools to support insurance payer and regulatory review.

At the National Health Insurance Fund (NHIF), I operated within a large-scale digital claims management system, processing and resolving 200+ weekly insurance claim submissions. I managed and reconciled 1,000+ patient account records with 100% accuracy, identified missing documentation flags to prevent claim failures, and generated digital reports on claim volumes and denial rates. I’m also building deeper RCM capability through my AAPC CPB pursuit, Google Data Analytics coursework, and self-study of Epic EHR workflow modules and ICD-10/CPT coding principles—so I can keep bridging clinical operations with financial technology effectively.