Sydney Cooper

Investigate losses and identify coverage issues, negotiating settlements with claimants and their attorneys. Research state laws and medical terms to ensure compliance and accuracy in claims processing.

Conducted meaningful outreach, provided education, and drove member enrollment, creating service plans based on diagnoses and care gaps. Built measurable goals for members to develop skills and strategies for managing challenges, reducing hospital admissions and ER use.

Collaborated with the RI in providing independent living training and services, maintaining a caseload of twenty-five active participants. Performed community outreach and public education activities, ensuring compliance with case recording and reporting requirements.

Processed applications for individuals in need of funds for natural disasters and cleared cases for funeral expense reimbursements due to COVID-19 deaths. Obtained pertinent information from new clients through surveys and interviews, ensuring all admission forms were properly signed and filed.

Managed incoming calls, scheduled appointments, and processed payments, maintaining accurate records. Updated the firm's social media presence and handled deliveries to other law offices and government buildings.

Currently pursuing a Master's degree in Science of Psychology. This program focuses on advanced psychological theories and research methods.

Obtained a Bachelor of Art in Criminal Justice in April 2020. This degree provided a comprehensive understanding of the criminal justice system.