Open to opportunities

Sñôwflåkë Hazelwood

@swflkhazelwood

Message

Results-driven sales consultant with a passion for customer service.

South Africa

Message

What I'm looking for

I seek a dynamic role where I can leverage my customer service skills and grow professionally.

I am Precious Rangata, a dedicated and results-driven professional with a strong background in customer service and sales. My experience spans various roles, including Sales Consultant at Young Designers’ Emporium and Senior Associate at WNS (British Gas), where I honed my skills in customer engagement, problem resolution, and sales strategies.

Throughout my career, I have consistently demonstrated my ability to understand customer needs and provide tailored solutions. I thrive in fast-paced environments and enjoy the challenge of exceeding sales targets while ensuring customer satisfaction. My strategic mindset and enthusiasm for learning have equipped me with the tools necessary to make a significant impact in any organization.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Young Designers' Emporium

Jan 2023 - Aug 2023 (7 months)

Provided exceptional customer service, including greeting customers, understanding their needs, and offering personalized recommendations. Demonstrated in-depth knowledge of fashion items, accessories, and design concepts, explaining features, benefits, and style options.

Customer Service Product Knowledge Sales Upselling Fashion Retail Sales Customer Engagement Communication Merchandising

Call Centre Agent

Blue Label Connect

Jul 2022 - Dec 2022 (5 months)

Identified and qualified potential leads, passing qualified leads to the appropriate department or sales team. Coordinated and scheduled appointments for consultations, site visits, or product demonstrations.

Lead Generation Lead Qualification Scheduling Customer Support Troubleshooting Order Processing Customer Relationship Management (CRM)Communication Data Entry Sales Support

Sales Advisor

Capita

Handled inbound calls from new and existing customers, assisting with inquiries such as billing, upgrades, and cancellations. Identified customer needs to offer suitable products or services, aiming to increase customer satisfaction and loyalty.

Customer Engagement Sales Retention Customer Satisfaction Communication Inbound Conflict Resolution Product Knowledge Service Delivery

Senior Associate

WNS (British Gas)

Handled inbound and outbound calls related to billing and smart meter inquiries, resolving issues and providing information. Assisted customers with understanding their bills, including charges, payment schedules, and discrepancies.

Customer Support Billing Technical Support Account Management Troubleshooting Problem Solving Communication Data Entry Customer Service

Education

Degrees, certifications, and relevant coursework

Tembisa Secondary School

High School Diploma, General Studies

Completed secondary education with a focus on English, Mathematical Literacy, Tourism, Life Orientation, Business Studies, History, and Setswana. Developed foundational knowledge across various subjects.