Swetlana Sargsyan
@swetlanasargsyan
I resolve customer inquiries across phone, chat, and email using Salesforce and Office 365.
GermanyWhat I'm looking for
I've supported customers at Concentrix, Majorel, Sykes, VidaXL, and SBAT NV through phone, chat, and email channels.
At Sykes, I handled mobile phone insurance support, processed insurance documents, and used Salesforce to track cases and workflows. I also managed inbound and outbound calls, escalated cases, appointments, and customer emails across customer service roles.
I'm fluent in Dutch, Armenian, and English, with German skills, and I'm seeking a flexible remote customer service or online support role where I can grow.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix
Sep 2025 - Dec 2025 (3 months)
Handled outbound calls, chats, and emails as a customer service agent.
Education
Degrees, certifications, and relevant coursework
KTA Gito Groenkouter
Diploma, General Education
2016 - 2019
Completed secondary education at KTA Gito Groenkouter, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Interested in hiring Swetlana?
You can contact Swetlana and 90k+ other talented remote workers on Himalayas.
Message SwetlanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
