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Swetha Shankar

@swethashankar

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I optimize operational planning, workforce allocation, reporting, and cross-functional program delivery.

India

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What I'm looking for

I'm looking to apply my operational planning, reporting, workforce coordination, and problem-solving experience to support organizational growth and operational excellence.

I've managed operational planning and workforce allocation for 1,400+ employees at Tesco Bengaluru, using dashboards, trackers, and workforce data to maintain performance and resolve discrepancies. I coordinate across teams to triage issues, support program continuity, and drive corrective action.

My experience also includes reporting, scheduling technical teams, customer support, claims handling, enrollment operations, and billing issue resolution. I bring a practical, data-informed approach to workflow management, stakeholder communication, and improving SOPs.

Experience

Work history, roles, and key accomplishments

Sr. Associate, Property Delivery Planning

Tesco Bengaluru Ltd

Jan 2022 - Dec 2024 (2 years 11 months)

Managed operational planning and workforce allocation for 1400+ employees across multiple workflows. Coordinated with cross-functional teams to resolve issues and ensure program continuity.

Operational Planning Workforce Allocation Cross Functional Collaboration Issue Resolution Dashboard Management Data Analysis IBM Cognos Analytics

Associate Reporting

Tesco Bengaluru Ltd

Jan 2020 - Dec 2022 (2 years 11 months)

Managed scheduling operations for technical teams and ensured alignment across stakeholders. Supported program coordination through schedule tracking and updates.

Scheduling Program Coordination Stakeholder Communication SOP Improvement Data Analysis

Auto Claims Handler

WNS Global Services

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered customer support and resolved claims-related issues. Triaged cases and escalated complex issues to cross-functional teams.

Customer Support Claims Processing Issue Triage Escalation Management Communication Skills

Enrollment Support

Texila Educational & Management Services

Jan 2017 - Dec 2018 (1 year 11 months)

Provided end-to-end enrollment support for domestic and international clients. Analyzed enrollment data and eligibility criteria to ensure compliance and accuracy.

Enrollment Support Data Analysis Compliance Client Communication Liaison

Customer Support Associate

Hexaware Technologies Pvt. Ltd

Jan 2015 - Dec 2017 (2 years 11 months)

Identified billing issues, analyzed information and provided solutions to problems of the customers. Prepared written communications, reports and documents to ensure smooth operations.

Billing Support Problem Solving Written Communication Customer Service technical coordination