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Manoj Kamati

@manojkamati

Healthcare operations professional at WIPRO LIMITED managing US healthcare workflow inventory, operational reporting, and SLA compliance.

India

Message

What I'm looking for

I’m looking to use my experience in healthcare operations, inventory management, MIS reporting, and customer service in operations, reporting, or analyst roles, while continuing to grow professionally.

At WIPRO LIMITED, I monitor daily inventory and workflow queues for the US Healthcare Operations project, assign work based on priorities, and manage aged inventory to support SLA compliance.

I analyze operational data and prepare management reports using Microsoft Excel, including Pivot Tables and lookup functions. I also track productivity and inventory status and support Operations Managers and Team Leads in meeting daily production goals.

Earlier, I handled customer queries for international clients at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED and supported customers with life insurance and pension products at TATA CONSULTANCY SERVICES (TCS). I’m looking to contribute my experience in healthcare operations, inventory management, MIS reporting, or analyst work while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Operations Delivery (CCOD)

Current

Wipro Limited

Jun 2016 - Present (10 years 3 months)

Monitored daily inventory and workflow queues, assigned work based on workload and priorities, managed aged inventory, and generated reports for management review. Analyzed operational data using advanced Excel functions and supported process improvement initiatives.

Inventory Monitoring Work Allocation Aging Inventory Management MIS Reporting Operational Reporting Data Analysis Excel V Lookups HLOOKUP Index Match XLOOKUP Pivot Tables SLA Monitoring Process Improvement

Practitioner

Concentrix Daksh Services India Private Limited

Nov 2014 - Jun 2016 (1 year 7 months)

Handled inbound customer calls for international clients, resolved queries and complaints, and escalated complex issues. Delivered high-quality customer service while maintaining performance targets.

Customer Service Issue Resolution Escalation Management Communication Skills

Process Associate

Tata Consultancy Services (TCS)

Sep 2012 - Apr 2014 (1 year 7 months)

Managed customer queries related to life insurance and pension products, processed requests, and maintained accurate records. Ensured adherence to service quality and compliance standards.

Customer Support life insurance Pensions Record keeping Compliance