As an Independent Consultant, I designed and ran a cross-border hiring framework using Deel EOR, covering cost modeling, compliance considerations, and process design for clients unfamiliar with the underlying context.
I also built SOPs and automation workflows for teams without prior documentation, making processes clear enough to run without reinventing them each cycle. In a time-boxed reimbursement audit, I caught formula errors, broken references, and FX inconsistencies affecting reported totals.
At ANZ Bank, I handled more than 500 compliance and payments investigation cases, averaging about 40 case actions per day. I investigated flagged transactions and customer records, resolved issues, and escalated within SLA.
I traced a recurring case-misrouting issue to its root cause, enabling a permanent workflow fix. I’m also building PetIntel, an AI-powered pet hotel operations platform on the Claude API, and have independently developed hiring, leave-reporting, and candidate-evaluation projects.
