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Pooja Devi

@poojadevi2

Operations Specialist at Deel supporting global client operations, payroll workflows, reconciliations, and service delivery.

India

Message

At Deel, I manage business operations for global clients from onboarding through service delivery, issue resolution, and account closure. I also support bookkeeping, reconciliations, and audit-ready records, working with finance and compliance teams to validate operational data.

Previously, I supported staffing, payroll, and RPO engagements at Compunnel Inc., and managed client lifecycle activities in its Strategy & Business Development team. I use Claude, ChatGPT, Gemini, Microsoft Copilot, and AKAI to support research, documentation, and operational analysis.

Experience

Work history, roles, and key accomplishments

Global Service Center Analyst

Deel

Sep 2024 - Aug 2026 (1 year 11 months)

Managed end-to-end business operations for global clients, including onboarding, service delivery, issue resolution, and account closure. Supported bookkeeping, reconciliations, and operational documentation while ensuring compliance and audit readiness.

Business Operations Payroll Operations Bookkeeping Reconciliations Compliance CRM AI Tools Documentation Process Improvement

Senior Consultant - Strategy & Business Development

Compunnel Inc.

Apr 2024 - Sep 2024 (5 months)

Managed the complete client lifecycle from acquisition through account management and expansion. Coordinated commercial activities across sales, delivery, finance, legal, and contract management teams.

Client Management Business Development Account Management Billing Operations Contract Management Stakeholder Coordination

Consultant - Strategy & Business Development

Compunnel Inc.

Sep 2022 - Apr 2024 (1 year 7 months)

Supported workforce operations across staffing, payroll, and RPO engagements. Prepared operational reports and collaborated with internal teams to ensure smooth execution of client requirements.

Workforce Operations Payroll RPO Reporting Client Coordination Business Development

Business Development Executive

Unacademy

Jan 2021 - Jun 2022 (1 year 5 months)

Advised prospective learners on suitable educational solutions and converted enquiries into enrollments through consultative communication. Maintained CRM data accuracy and addressed customer concerns to strengthen satisfaction.

Sales Consultative Selling CRM Customer Service Communication Skills

Support Asset Desk Manager

Axis Bank

Oct 2019 - Oct 2020 (1 year)

Verified customer documentation and financial records for unsecured retail loan applications. Coordinated processing activities between branch operations and field teams while ensuring adherence to banking procedures.

Loan Processing Documentation Verification Team Coordination Banking Operations Compliance