Looking for a job

swati bhaisare

@swatibhaisare

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I lead product, account management, training, and customer retention initiatives.

India

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What I'm looking for

I'm seeking a challenging leadership role where I can lead teams, optimize processes, strengthen client retention, and use data-driven planning to deliver meaningful organizational growth.

At HotelKey India, I lead account managers, resolve complex client escalations, and use Salesforce and Zendesk insights to improve performance, customer success, and retention. My work contributed to a 15% increase in client retention within one quarter.

I've built my career across product support, training, quality assurance, and complaint resolution at HotelKey and GATIKWE. I create product documentation and training programs, improve processes through performance data, and coach teams to deliver stronger customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Lead Product Specialist

Current

HotelKey India Pvt Ltd

Jan 2024 - Present (2 years 9 months)

Leading a team of Account Managers, providing coaching and strategic guidance to drive performance and client retention. Resolving complex escalations and contributing to strategic planning through data analysis.

Team Leadership Coaching Mentorship Salesforce Zendesk Performance Monitoring Customer Retention Strategic Planning Escalation Management

Product Specialist

HotelKey India Pvt Ltd

Oct 2020 - Jan 2024 (3 years 3 months)

Collaborated with cross-functional teams to oversee product updates and maintain documentation. Provided product support, resolved user inquiries, and facilitated feedback sessions to improve product usability.

Product Management Documentation Training Material Development LMS Technical Support User Feedback Performance Metrics Analysis

Training Lead

HotelKey India Pvt Ltd

Oct 2019 - Sep 2020 (11 months)

Developed engaging training content and recorded video instructions for remote clients. Designed and implemented training programs aligned with client objectives, and coordinated onboarding for new employees.

Training program development Content Creation Video Instruction Onboarding LMS Data Integrity Feedback Analysis

Support Technician

HotelKey India Pvt Ltd

Dec 2018 - Sep 2019 (9 months)

Resolved system and user issues, delivered first-level technical support, and managed support tickets. Trained users and junior staff on product functionality and developed documentation for common issues.

Technical Support Troubleshooting Help Desk Ticket Management Documentation User Training Root Cause Analysis

Quality Analyst Lead

GATIKWE

Feb 2016 - Dec 2018 (2 years 10 months)

Monitored and analyzed team performance using quality data management systems, designed training materials, and conducted quality audits. Delivered actionable feedback to improve customer satisfaction and team efficiency.

Quality Assurance Data Analysis Performance Monitoring Training Materials Development Audit Feedback Delivery Process Improvement

Complaint Resolution Officer

GATIKWE

Mar 2014 - Jan 2016 (1 year 10 months)

Compiled detailed reports on compliance issues and resolved customer complaints. Exercised discretion in managing significant matters and ensured timely closure of issues to maintain customer satisfaction.

Complaint Resolution Compliance Reporting Customer Satisfaction Problem Solving Policy Adherence

Inbound Customer Service Representative

GATIKWE

Jan 2012 - Dec 2014 (2 years 11 months)

Delivered timely and accurate support to address customer problems and inquiries. Maintained complaint logs, documented interactions, and consistently achieved service quality benchmarks.

Customer Service Call Handling Documentation Escalation Management Communication Skills Performance Benchmarking